Onlinevorlesung Artificial Intelligence (AI) am Montag, 15. Februar 2021
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Lectures on Artificial Intelligence, February 15, 2021
Artificial Intelligence (AI) has become a main driving force for innovation in the Danube region (and elsewhere), not only in the digital domain but also in diverse areas of application such as medicine, public administration, law, music or fine arts. Unlike popular belief, AI is not the Terminator stomping around but provides methods of analysis that seamlessly integrate into Business Analytics or other areas of application. This lecture series introduces basic concepts and case studies in order to give an insight into Artificial Intelligence.
The lectures are financially supported by Baden-Württemberg Stiftung within the project “Danube Region acute”, which is organized by a consortium of partners, led by the Centre for Europe Baden-Württemberg.
On February 15, 2021 the first two of the lectures will be held:
- An introduction into AI from 10am to 12am (Central European Time, GMT + 1h)
Prof. Robert Müller-Török (University of Public Administration and Finance Ludwigsburg)
- A hands-on case study involving the analysis of voice clips from a helpdesk support centre from 1pm to 3pm (Central European Time, GMT + 1h)
Prof. Alexander Prosser (University of Economics and Business, Vienna)
Moderator: Irina Cojocaru (Information Society Development Institute, Chisinau)
All content will be in English. Both lectures allow the participants to ask questions to the lecturers.
Lecture 1: An Introduction into AI
The expert and lecturer will give an introduction into the world of “Artificial Intelligence” (AI). He will both, in language and style, especially address an audience with a non-technical background, in order to make them understand what the whole thing is about.
The lecture starts with a discussion of what the term “Artificial Intelligence” means and what it encompasses. Some illustrations from the history of philosophy are necessary to clarify what "reasoning" and "intelligence" mean, two concepts which are essential to understand the essence of AI.
Different ways of reasoning are explained before moving over to the very heart of AI, namely
- Supervised learning of robots and programmes
- Unsupervised learning
- Pattern recognition
- Robotics and Bionics
- Intelligent Agents and Multi Agent-Systems
which lead to the transfer of how AI actually works.
Many illustrations and short film sequences enrich the whole lecture, whose aim is to transfer knowledge in simple and understandable words.
The lecturer, Prof. Dr. Robert Müller-Török, is full professor of e-Government at the University of Public Administration and Finance, Ludwigsburg (Germany). His main areas of research cover e-Government, e-Democracy with a view on e-Voting and Citizen Participation as well as Business Process Reengineering.
The lecture was jointly developed with Prof. Dr. András Nemeslaki, Budapest University of Technology and Economics.
To take part in the lecture, you have to apply (free of charge) and register (name and email address) via https://europa-zentrum.de/veranstaltungsarchiv/an-introduction-into-artificial-intelligence-a-webinar-as-part-of-the-project-danube-region-acute/ Your registration will be confirmed and a link to the zoom-platform that hosts the lecture will be sent to you. By registration, you’ll accept that the lecture will be recorded and later published.
Lecture 2: Artificial Intelligence in practice: Analysis of Voice Clips from a Helpdesk
Helpdesk calls are to be analysed for the topics they deal with (for instance, prices or service quality) and the sentiment with which customers talk about the topic. The focus is on the integration of Artificial Intelligence (AI) with state-of-the-art Business Analytics. The voice clips from a “helpdesk support” are analysed in speech recognition, assigned to topics talked about and the sentiment of the talk – classical topics of AI. The result of the analysis will be loaded into a data warehouse to analyse how customers for instance talk about the pricing and whether this differs between customer groups.
Prof. Dr. Alexander Prosser, the lecturer in this lecture, is professor of business informatics and teaches Enterprise Resource Planning systems and Business Analytics at the Wirtschaftsuniversität Wien. His research also includes eGovernment. He won the European eGovernment Award and the BMW award. He is also Treasurer of the Austrian Computer Society.
This lecture was jointly developed with Irina Cojocaru, Information Society Development Institute, Chisinau
To take part in the lecture, you have to apply (free of charge) and register (name and email address) via https://europa-zentrum.de/veranstaltungsarchiv/artificial-intelligence-in-practice-analysis-of-voice-clips-from-a-helpdesk-webinar/. Your registration will be confirmed and a link to the zoom-platform that hosts the lecture will be sent to you.